Effective Date: 31 January, 2025
Business Name: Department of Future Pty Ltd
ABN: 78 684 124 070
Location: Victoria, Australia

This Privacy Policy explains how Department of Future Pty Ltd (“we”, “us”, “our”) collects, stores, uses and discloses personal information in connection with our website and Services. We manage personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us.

1. Information we collect

We collect personal information that is reasonably necessary for us to operate our business and deliver our Services, including:

• Identity and contact details (such as name, email address, phone number, business details).
• Information you provide when you purchase a Service, make an enquiry, complete forms, schedule sessions or participate in our programs.
• Payment-related information (processed via our payment providers – we do not store full card details).
• Website and usage data, which may be collected on a de-identified or anonymised basis (such as pages visited, time on site, browser type and general location).

If you choose to provide more detailed information about your circumstances (which may include sensitive information), you do so voluntarily. We will only collect sensitive information where you consent or where the law otherwise permits.

2. How we collect information

We collect personal information directly from you when you:

• Visit our website
• Purchase a Service or product
• Complete forms, questionnaires or assessments
• Schedule or participate in sessions
• Communicate with us by email, phone or other channels.

We may also collect limited information automatically through cookies and analytics tools when you use our website (see section 8).

3. Why we collect and use information

We collect, hold and use personal information to:

• Provide and manage our Services and programs
• Schedule and deliver sessions
• Prepare customised outputs, reports and materials
• Communicate with you about your enquiries, bookings and our Services
• Process payments and manage our business operations
• Improve our website, content, Services and user experience
• Meet our legal, regulatory and record-keeping obligations.

We may also use de-identified information for internal analysis, training and workflow improvement.

4. Disclosure to third party service providers

We use reputable third party service providers to support our operations, including for:

• Website hosting and security
• Online forms, scheduling and bookings
• Document creation and storage
• Email and other communications
• Payment processing
• Workflow, automations and analytics
• AI-based content tools

Personal information is only shared with these providers to the extent reasonably necessary for them to perform their services for us. We require them to handle personal information in a way that is consistent with applicable privacy laws.

Some of these providers may be located, or store data, overseas. This means your personal information may be disclosed to recipients outside Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipient will handle your information in a way that is consistent with the Australian Privacy Principles.

De-identified or aggregated information may be used within our systems and workflows for operational and improvement purposes.

5. Storage and security

We store personal information in electronic form using third party cloud services and locally where required. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including by:

• Using secure systems and access controls where appropriate
• Limiting access to personal information to people who need it for their work
• Using reputable cloud and IT providers.

Despite our efforts, no system is completely secure. We cannot guarantee the security of information transmitted to or by us.

We retain personal information for as long as it is required for the purposes set out in this Policy or as required by law, and then take reasonable steps to destroy or de-identify it.

6. Access, correction and deletion

You may request access to the personal information we hold about you, or ask us to correct or update it, by contacting us at hello@deptoffuture.com.

You may also request that we delete your personal information. We will respond to all requests within a reasonable time. In some cases, we may need to retain certain information to comply with our legal and record-keeping obligations.

7. Marketing

If you have opted in to receive marketing communications from us, we may send you updates about our Services, resources and events. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at hello@deptoffuture.com.

8. Cookies and analytics

Our website may use cookies, pixels and similar technologies, along with analytics tools (such as Google Analytics), to help us understand how the site is used and to improve performance.

Cookies are small data files stored on your device. You can choose to block or delete cookies through your browser settings, but this may impact how our website functions.

Third party tools may collect or receive information from our website and use it to provide measurement services and targeted advertising. You can manage your preferences using your browser and device settings.

9. External links

Our website may contain links to external websites. We are not responsible for the privacy practices, security or content of those sites. We encourage you to review the privacy policies of any third party sites you visit.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will state the date it was last updated. Your continued use of our website or Services after an update indicates that you have read and understood the revised Policy.

11. Questions and complaints

If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us at:

Email: hello@deptoffuture.com

We will investigate and respond to privacy complaints within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information or to lodge a complaint. Details are available on the OAIC website.